Implementation was quick and easy with every user signing themselves up painlessly and working within a few minutes. It was very easy to promote the use of the software within the organization as it's workflow was very similar to existing workflows that we already had in place. Fortunately I have not needed to put in many help tickets. The one negative that I've had was any time I've needed to work with your customer support team, it's often that I'm waiting most of the day, or even the next day before I get a response to an e-mail. (Trust me, I have already looked elsewhere and was utterly dissatisfied!)Ĭommenti: The general use of the software has been positive amongst our team. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. I really haven't seen anything negative about eSign Genie as of yet. When I run out, I just "top up" with 5 more documents at a clip. I pay a $10 fee for 5 documents at a time, and they don't expire. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution.Īlso - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. ESign Genie allows tons of customization.
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